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Frequently Asked Questions

Quick answers to the most common questions about SafeWize and psychosocial safety compliance.

SafeWize is an Australian psychosocial safety compliance platform that provides businesses with industry-specific Risk Kits — professionally prepared document packs designed to help you achieve compliance with psychosocial hazard legislation. Each kit contains policies, risk assessment tools, management guides, training records, and reporting templates tailored to your industry sector. Once purchased, your documents are delivered directly to a private Google Drive folder shared with you, ready to customise and implement.
SafeWize supports compliance with the Work Health and Safety Act 2011 (Cth) and equivalent state and territory WHS/OHS legislation, Safe Work Australia's Code of Practice: Managing Psychosocial Hazards at Work (2022), and the international standard ISO 45003:2021 — Psychological Health and Safety at Work. Australian employers have a legal duty to identify, assess, and control psychosocial hazards in the workplace. SafeWize provides the documented framework to demonstrate that duty of care.
Foundations kits provide the core compliance documents needed to establish a psychosocial safety framework — ideal for businesses beginning their compliance journey. They include essential policies, a risk register, and key management guides.

Pro kits are comprehensive, sector-specific document packs covering the full spectrum of psychosocial safety requirements. They include additional tools such as worker consultation templates, training records, return-to-work plans, wellbeing action plans, and advanced reporting templates. Pro kits are recommended for businesses seeking a complete, audit-ready compliance system.
SafeWize currently offers Risk Kits for 32 industry sectors, including Healthcare, Construction, Education, Retail, Hospitality, Finance and Banking, Manufacturing, Mining, Transport and Logistics, Agriculture, Government, Legal Services, Real Estate, Technology, Childcare, Aged Care, Disability Services, Emergency Services, and more. Each kit is tailored to the specific psychosocial hazards and regulatory context of that sector. If your sector is not listed, contact our team — new sectors are added regularly.
After your purchase is confirmed, a private Google Drive folder is automatically created and shared with the email address you provided at checkout. You will receive a sharing notification from Google Drive. You can also access all your documents directly from your SafeWize Dashboard — click any document name to open it in Google Drive, or use the download button to save a local copy. Documents are available immediately upon purchase confirmation.
PH codes are SafeWize's internal document classification system for Psychosocial Hazard documents. The key codes are:

PH01 — Psychosocial Hazard Policy
PH02 — Risk Register
PH03 — Incident Report Form
PH04 — Management Guide
PH05 — Worker Consultation Template
PH06 — Training Record
PH07 — Return to Work Plan
PH08 — Wellbeing Action Plan

Each document in your kit is labelled with its PH code so you can quickly identify its purpose and where it fits in your compliance framework.
Yes. All documents in your kit are provided in editable formats (Microsoft Word / Google Docs). They are designed as working templates — you are expected to customise them with your organisation's name, specific policies, and workplace details. The documents contain clear instructions and placeholder text to guide you through the customisation process. We recommend saving a copy of the original template before making changes.
First, try refreshing your browser and logging in again. If documents still do not appear, check your Google Drive — look for a folder named "SafeWize — [Your Kit Name]" in your shared drives or "Shared with me" section. If you cannot find it, ensure you are checking the Google account associated with the email address used at checkout. If the issue persists, please use the contact form below and include your purchase email address — our team will resolve it within 1 business day.
Safe Work Australia identifies 14 psychosocial hazards that employers must manage:

1. High job demands   2. Low job control   3. Poor support   4. Lack of role clarity   5. Poor organisational change management   6. Inadequate reward and recognition   7. Poor organisational justice   8. Traumatic events or material   9. Remote or isolated work   10. Poor physical environment   11. Violence and aggression   12. Bullying   13. Harassment (including sexual harassment)   14. Conflict or poor workplace relationships.

Your SafeWize Risk Kit addresses each of these hazards within the context of your specific industry sector.
The recommended process is:

Step 1 — Identify: Use the PH02 Risk Register to list all psychosocial hazards relevant to your workplace.
Step 2 — Assess: Rate the likelihood and consequence of each hazard using the risk matrix in the register.
Step 3 — Control: Document your control measures for each hazard. The PH04 Management Guide provides sector-specific control recommendations.
Step 4 — Consult: Use the PH05 Worker Consultation template to engage your workers in the process — this is a legal requirement.
Step 5 — Document: Ensure all steps are recorded and signed off. Keep records for audit purposes.
Step 6 — Review: Schedule an annual review, or after any significant workplace change or incident.

SafeWize Coach (the AI chat below) can guide you through each step in detail.
Under the WHS Act and the Code of Practice, your psychosocial risk management system must be reviewed:

— At least annually as a routine review
— After any psychosocial incident or near-miss
— When there are significant changes to the workplace (restructures, new roles, new processes)
— When new information becomes available about psychosocial hazards
— When workers or their representatives raise concerns

Your kit includes a review schedule template to help you plan and document these reviews.
Yes. If your organisation operates across multiple sectors, you can purchase separate Risk Kits for each. Each kit is delivered to its own Google Drive folder. If you require a custom multi-sector package or volume pricing for larger organisations, please contact our team using the form below.
As our products are digital documents delivered immediately upon purchase, we generally do not offer refunds once documents have been accessed. However, if you have purchased the wrong kit or experienced a technical issue preventing access, please contact our team within 7 days of purchase and we will work with you to find a resolution. We are committed to ensuring every client receives the correct kit for their needs.
Account details can be updated from your Dashboard under the Account Settings section. If you need to change the email address associated with your Google Drive access, please contact our team — we will update the sharing permissions on your Drive folder to the new address. Note that changing your email address will require you to accept a new Drive sharing invitation.
SafeWize documents are developed by workplace health and safety professionals and are aligned with current Australian WHS legislation and Safe Work Australia's Code of Practice for Managing Psychosocial Hazards at Work (2022). Documents are reviewed and updated when legislation or codes of practice change. However, SafeWize documents are templates and tools — they do not constitute legal advice. For complex compliance situations or legal questions, we recommend consulting a qualified WHS professional or legal practitioner.

SafeWize Coach

Ask our AI expert anything about psychosocial safety, your documents, or how to use the platform.

SafeWize Coach

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Welcome to SafeWize Coach. I can help you with psychosocial safety compliance, understanding your documents, navigating the platform, or any questions about Australian WHS legislation.

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SafeWize Coach provides general guidance only. For complex legal or compliance matters, consult a qualified WHS professional.

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